Our Customer Support Team

At Diabetes Education Services – We Believe in Your Success

Our goal is to provide you with the content, information, and personalized support you need to reach your goals as a Diabetes Educator.


Anne Carter – Director of Operations /Customer Happiness

anne head shotMeet Anne! Anne brings a fresh and exciting perspective to the Diabetes Education Services team. She has spent her previous years in operations and customer care and loves the challenge of providing the best customer experience possible. Anne’s background working in technology allows her to keep our website and online university easy to navigate for all our students. She’s always available to answer any questions you might have. We are thrilled to have Anne provide wonderful technical support and top notch customer service. Welcome Anne!” 



Sofia Sepulveda, Operations & Content Assistant 

Meet SofiaSofia is a student at California State University, Chico studying Nutrition. She is passionate about patient care and providing the community with quality nutrition education. Sofia is a huge advocate of living an active and healthy lifestyle and has competed in a power-lifting competition and a half marathon! She also enjoys going on long hikes, eating great food, and playing piano. Sofia is excited to provide an outstanding customer experience for all the Diabetes Education Community.


Lainey Koski – Technology Consultant

Lainey Koski joined our team in 2011. Lainey does an incredible job of keeping the customer in center focus by making sure our technology platforms are user friendly and easy to navigate. Lainey has a strong background in customer service excellence. In addition, she has a special skill in creating technological magic to assure that our website and Online University provide a great user experience. Her genuine concern, skills and knowledge assure that you receive the information and resources you need to succeed.  We are so fortunate to have Lainey on our team!  





 Emma Taylor, Content Contributor

Emma Taylor joined the Diabetes Education Services team in the winter of 2018. As a freelance writer with an impeccable eye for detail, Emma works diligently to ensure our content is straight forward and digestible for all our users. Emma’s experience writing articles and short stories helps to keep the information fun and relate-able! Emma also works on Operations and Customer Happiness projects with our Director Anne. They collaborate to provide an outstanding customer experience for all of the Diabetes Education Community. 




Here is what our customers are saying: I just wanted to let you know that I really appreciate all of the information that your boot camp gave me in preparation for the exam. Your associate Susan was wonderful in assisting me with any difficulties I experienced and as of May 9 I am officially a CDE! Thank you so much and I will continue to use your services for future CEU’s and webinars. ~ Stephanie

Thank you so much for mailing out my order so quickly.  I received the desk reference today.  Again, i wanted to add that when I receive one of your books I feel something so special.  I love that the books are covered in the purple tissue paper, the detail of the sticker and the cards enclosed.  I am so happy to be part of the diabetes team.  I am preparing myself to take the diabetes certification test in November.  I will keep you posted.  ~ Maribel

“Anne, love your energy! And awesome customer service! And love the app!  I feel your positive energy though the emails! Thank you again for your help! ” – Moje

Susan, thanks for taking care of all of my questions regarding Boot Camp. Great customer service! ~ Elizabeth

I’m sorry I didn’t meet you Susan in September.  Thank you for all you do it’s appreciated!!! ~ Kathy

Thank you Susan, I appreciate all your effort.  You’ve been very nice.
 ~ Shannon

Lainey is AWESOME!!  And you have my business for the long-term in appreciation. ~ Janet

Thank you for your kindness toward me not only in sending this but for the time you spent with me on the phone recently. I was overwhelmed …… You were a great source of support and encouragement. It is such a privilege to be associated with you and Beverly and the Diabetes Education Services. Again, thank you for the support that you have given me. ~ Candy

Your team is awesome!! Thank you, again:) ~ Sossity

I just want to thank you for the speedy delivery and the extra cards you threw in my package it is greatly appreciated. I am very happy that I have found your site and will definitely revisit it throughout my courses towards diabetic licencing. Thanks again! U r amazing!! Thank you 4 taking such great care of our people! ~ Jessica

Dear Lainey,  Thank you for your compassionate reply ….. Diabetesed.net is truly a company with a heart!  Sincerely, ~ Barbara

We always appreciate your feedback on what we are doing that works and how we can improve.