After purchasing your courses, you will receive an activation email from the Diabetes Education Online University. This email will instruct you on how to login to your student account.

Once you have logged in, your enrolled courses are located under “my items”, “Dashboard.” In your dashboard, you will see all enrolled courses. To begin, simply click the purple arrow to the right of the course title you would like to access. 

In order to add your license number to your student account, you must login to the online university. Once you have logged in, click on your name in the top left hand corner. Click the green “Edit” button then the tab labeled “Personal.” Then you will see “License Number for CE Certificate.” Simply add your license number and click save in the bottom right hand corner. 

To access your course handouts, you must go to the resources tab. Once you have launched your course you will see the “Resources” tab on the far left. There you will find the handouts and additional resources covered in the presentation. 

• Log into your student account 
• Under “My Items” on the left-hand side you should see “test history” 
• Once you have clicked into your test history, you will need to select the test you’d like an analysis for – make sure to click “test” not the course session name.

• Once you click into the test, click on the “Question Analysis” tab at the top. 
• This will show you the test questions and whether or not you got them right or wrong.
• You can even click into the question to review the information to help you map out your studying.

Please note, we do not provide the answer, as we want to support an active learning technique. This will help you recognize the topics you may need to review, without simply giving you the correct answer. We want to make sure that knowledge really sticks!   

In order to update your password for your student account, you must login to the online university. Once you have logged in, click on your name in the top left hand corner. Click the green “Edit” button, then the tab labeled “Password.” You can then click the “Reset Password” button. Then click save! 

Each course has a narrated power point presentation and podcast that you can listen to anytime for a year after the purchase date. Each course includes a video presentation, podcast version, additional printable resources, a short survey and a practice test. 

After the course is completed, you will see an option to print your certificate. 

All of our courses can be viewed on a Mac, PC, IPAD, Tablet, Iphone, or Android

Recommended Browser versions:

• Firefox 35 or above

• Chrome 40 or above

• Safari 6 or above

• Internet Explorer 9 or above 

Because every student works at their own pace,  it is difficult to establish a concrete time table.  For example – If one class is worth 1.5 CEs, it should take you approximately 1 ½  hours to complete the course.

Yes, for each course there is a powerpoint handout located underneath your course in a section entitled “Resources.”  All resources can be downloaded by selecting the “Download” option underneath the specific resource. Once the resource is downloaded, you can then print the document.

Click on the Student Login box located in the upper right hand corner of the DES home webpage. Login with your username and password you created when you purchased the course(s).  Here is a direct link to login to your student center.

On the Sign in page under “Student Login” there is a link entitled “Forgot Password.”  Click on that link and a reset email will automatically be sent to you.  Follow the instructions on the email to reset your password.  If you have problems, you can contact our Customer Happiness Team at Taryn@diabetesed.net

• Go to “My Items” and then select “Dashboard”
• Go to “Enrolled Courses or Enrolled Programs”
• Find the specific course and click on the course name
• Launch any course by clicking on the purple arrow button
• The presentation will begin automatically

Yes, you can go back into the courses as many times as you would like.  Your courses are active for one year from the purchase date. 

You can retake an exam as many times as needed until you pass.  The passing score is 80%.

You can view the result of your test questions after you finish the test under the “Test Analysis” tab. If you want to see the question you got wrong, just click on the number of the question (there is a link attached). The system will take you back to that specific question. .Please note, we do not provide the answer, as we want to support an active learning technique. This will help you recognize the topics you may need to review, without simply giving you the correct answer. We want to make sure that knowledge really sticks! 

Yes, each course has a podcast that you can listen to on any mobile device.  The podcasts are located underneath each presentation within the course.

On the Dashboard of your student center you can access the “Tour” option.  This tour will guide you through the important menus and functions available to you in the university.

After completing each course, you will be asked to complete a test associated with the course and a brief survey.  After the survey is complete, you can print your CE certificate.  We recommend keeping all of your certificates in a safe place.

On your “Dashboard” under the “Completed Items” section you will see a red Print Certificate icon.  Click on the Print Certificate icon under the specific course that you have completed.

You can change this information in your user profile.  Click on your name in the upper lefthand side of your student center.  Click on the green “Edit” button in the upper right hand corner. Select the “Personal” tab.  Update your information and select the “save” button on the bottom of the screen.

You can add your license number in your user profile.  Click on your name in the upper left hand side of your student center.  Click on the green “Edit” button in the upper right hand corner.  Select the “Personal” tab.  Update your license number and select the “save” button on the bottom of the screen.

We are an approved provider by the California Board of Registered Nursing, and the Commission on Dietetic Registration (CDR).  Since these programs are approved by the CDR, it satisfies the CE requirements for the CDE^®* regardless of your profession.

Yes, all of our live webinars are uploaded into your student center approximately 4 hours after they air.  They will be located under the corresponding title of the webinar in your student center.

Contact GoToWebinar at (855) 352-9002.  They can troubleshoot any technical issues you are experiencing.

Diabetes Education Services at (530) 893-8635.  Their support hours are 9:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday – Friday, excluding holidays. Here is the link to the Help Page

This date indicates the day your classes will expire.  If you require a class extension, please contact Diabetes Education Services at (530) 893-8635 or click here to purchase an extension.

This message indicates your courses have expired.  Your courses are in your student center for one year after the purchase date.  Please contact Diabetes Education Services at (530) 893-8635 for assistance or click here to purchase an extension.

Please visit www.NCBDE.org to find out examination fees, examination windows, and specific testing dates.  Or you can visit our Preparing for CDE^® Resource Page.