The video stopping without loading fully is likely rooted in a connection issue. To troubleshoot this, first, we recommend that you use Chrome browser for optimal performance. If you’re using those, please refresh the page to see if that helps. If not, you may need to restart your computer or your internet connection.

Your courses expire a year after your original registration date. To track how many days you have left on a specific course, launch the course in the Online University. Under the description on the course page, will be a countdown to indicate how many days you have left until your course(s) expires.

If you require a class extension, click here to purchase an extension.

This message usually indicates your courses have expired or you’re using the wrong email.

If you purchased your courses over a year ago: Your courses are in your student center for one year after the purchase date. If you bought your courses over a year ago, please go to our online store by clicking here to purchase an extension.

If you recently purchased your course or a course extension: Verify that the email you used is the same as your existing account. If it isn’t email us at [email protected] so we can connect your purchase to the correct account.

This could be because you haven’t created your password yet, are using the wrong password, or you’re trying to access an account with an email that is different than what you used to place your purchase. If you used a different email than an existing account, contact us at [email protected] to have your accounts synced.

If you’re using the app: You may be trying to log in to the CDCES Coach App on your phone instead of logging into the online university itself. You can access the online university in the app, but to do so you have to register for an account in the app first (this is free). After you register your email and password on the CDCES Coach App, then you can click the Online University button in the app and log in. The app’s online university mirrors the one you see in your computer’s browser for ease of navigation.

Diabetes Education Services at (530) 893-8635.  Their support hours are 9:00 a.m. – 3:00 p.m. Pacific Standard Time, Monday – Friday, excluding holidays. Here is the link to our Contact Page. Most technical difficulties can be solved with Online Orientation or by switching browsers.

To participate in our online courses, students will need reliable access to a computer or mobile device with a stable internet connection. A modern web browser, such as Google Chrome or Mozilla Firefox, is required for optimal compatibility. Students should have access to speakers or headphones for the audio in our content. It is recommended to keep software up to date for the best user experience. Access to a personal email account is also required for course communications and login credentials..

One full year from your original date of purchase. If you find you need more time with the materials as your year of access nears its end, then we have extensions available for certain bundles.

See Online University Orientation for this and other navigation questions. The Orientation uses one class as an example, but the navigation is the same for all classes.

In order to add your license number to your student account, you must log in to the Online University. Once you have logged in, click “My Account” on the left menu.

In your account, you can add in your license type and license number in the fields highlighted below.

Yes. All of our Online University content is inside the Online University. Many are able to use WiFi hotspots, and data, or allow the video or podcast to buffer for a few minutes before they head out if they want to listen on the go.

We are dedicated to providing the highest quality educational experience. To maintain our CDR* accreditation, all students are required to complete this Critical Thinking Tool after each course. Please keep a copy of this completed tool for your records along with your CE certificate in case of an audit. *CDR is the Commission on Dietetic Registrations (an approved provider for the CBDCE when applying for the Diabetes Care & Education Specialist Exam or renewal)   

See Online University Orientation under the “Accessing My Courses” section for this and other navigation questions. The Orientation uses one class as an example, but the navigation is the same for all classes.

If you are not already logged into your account: In order to update your password for your student account, you must go through the “Forgot Password” function in the online university. You will receive an email after clicking forgot password and will be led through prompts to reset your password. Sometimes this email can be filtered by spam blockers, so if you do not receive the email after 15 minutes, contact us at [email protected]

If you are already logged into your account: You can update your password by going to “My Account” in the left menu in the Online University.

On your account page, in the upper right, click the “Change Password” button.

On the change password page, add in your new password in both fields and then click the “Update Password” button

Each course has a narrated powerpoint presentation (video) and podcast that you can listen to anytime and as many times as you want for a year after the purchase date. Each course also includes additional printable resources, a short survey, a Critical Thinking Tool, and a practice test. The survey and Critical Thinking Tool are mandatory for accreditation purposes, so the test is locked until the survey and Critical Thinking Tool are completed.

After the course is completed, you will see an option to print your certificate under the “My Certificates” section. Visit our Online University Orientation to read more.

All of our courses can be viewed on a Mac, PC, IPAD, Tablet, iPhone, or Android.

Recommended Browser versions:

• Chrome 40 or above

Because every student works at their own pace,  it is difficult to establish a concrete timetable.  For example – If one class is worth 1.5 CEs, it should take you approximately 1 ½  hours to complete the webinar, plus an additional 5 to 10 minutes to complete the post-assessment portion for your CEs. However, students purchasing our bundles normally take 3 to 6 months to complete everything.

Click on the green Student Login box located in the upper right-hand corner of our website. Log in with the username and password you created for the Online University after you purchased your program. Note: the password needs to be set up in the Online University separately from the Online Store.  Here is a direct link to log in to your student center.

Yes, you can go back into the courses as many times as you would like.  Your courses are active for one year from the purchase date. 

You can retake an exam as many times as needed to get a passing score of 80%.

The tests tied to the CE course will lock after you get 80% or higher. However, we have now introduced Practice Test Courses that can be found in your “My Courses” section, which will allow you to retake them until you get to 100%. After you reach 100%, if you want to retake it, reach out to us to let us know which test it is and we can reset it for you by emailing us at [email protected]

You can change this information in your “My Account” section. Visit our Online University Orientation for steps on updating your account.

We are an approved provider by the California Board of Registered Nursing, and the Commission on Dietetic Registration (CDR).  Since these programs are approved by the CDR, it satisfies the CE requirements for the CDCES^®* regardless of your profession. If you want the CE credits to apply for professional hours of continuing education, you would need to see if there is reciprocity in your state (most RNs and RDs in other states have reciprocity with the California BRN and CDR).

Yes, all of our live webinars are uploaded into your student center approximately 24 hours after they air, with exception of our Virtual Training Conference which can take up to a week after they air.  They will be located under the corresponding title of the webinar in your Online University account.

Contact GoToWebinar at (855) 352-9002.  They can troubleshoot any technical issues you are experiencing.