Frequently Asked Questions – Online University

Frequently Asked Questions for our Online University

Course Information

How do I access my courses after purchase?


After purchasing your courses, you will receive an activation email from the Diabetes Education Online University. This email will instruct you on how to login to your student account.

Once you have logged in, your enrolled courses are located under “my items”, “Dashboard.” In your dashboard, you will see all enrolled courses. To begin, simply click the purple arrow to the right of the course title you would like to access. 



How do I enter my license number?


In order to add your license number to your student account, you must login to the online university. Once you have logged in, click on your name in the top left hand corner. Click the green “Edit” button then the tab labeled “Personal.” Then you will see “



Where can I find the handouts and resources for each course?


To access your course handouts, you must go to the resources tab. Once you have launched your course you will see the “Resources” tab on the far left. There will find the handouts and additional resources covered in the presentation. 



How can I view my test answers?


  1. Log into your student account (preferably on a desktop computer)
  2. Under “My Items” on the left-hand side you should see “test history” 
  3. Once you have clicked into your test history, you will need to select the test you’d like an analysis for – make sure to click “test” not the course session name.Inline image 1
  4. Once you click into the test, click on the “Question Analysis” tab at the top. 
  5. This will show you the test questions and whether or not you got them right or wrong.
  6. You can even click into the question to review the information to help you map out your studying.
Please note, we do not provide the answer, as we want to support an active learning technique. This will help you recognize the topics you may need to review, without simply giving you the correct answer. We want to make sure that knowledge really sticks! 

How do I reset my password?


In order to update your password for your student account, you must login to the online university. Once you have logged in, click on your name in the top left hand corner. Click the green “Edit” button then the tab labeled “Password.” You can then click the “Reset Password” button. Then click save! 



How do the online courses work?


Each course has a narrated power point presentation and podcast that you can listen to anytime for a year after the purchase date. Each course includes a video presentation, podcast version, additional printable resources, a short survey and a practice test. 

After the course is completed, you will see an option to print your certificate. This certificate will 



What devices can I view these courses on?

All of our courses can be viewed on a Mac, PC, IPAD, Tablet, Iphone, or Android



What are the best browsers to view your courses?


Recommended Browser versions:

  • Firefox 35 or above
  • Chrome 40 or above
  • Safari 6 or above
  • Internet Explorer 9 or above 



How long will it take me to complete my courses?


Because every student works at their own pace,  it is difficult to establish a concrete time table.  For example – If one class is worth 1.5 CEs, it should take you approximately 1 ½  hours to complete the course.



Do these courses include handouts?


Yes, for each course there is a powerpoint handout located underneath your course in a section entitled “Resources.”  All resources can be downloaded by selecting the “download” option underneath the specific resource. Once the resource is downloaded, you can then print the document.

Student Login Information

Where do I locate my classes in the student center?


Click on the Student Login box located in the upper right hand corner of the DES home webpage. Login with your username and password you created when you purchased the course(s).  Here is a direct link to login to your student center.


I forgot my user name or password, what do I do


On the Sign in page under “Student Login” there is a link entitled “forgot password.”  Click on that link and a reset email will automatically be sent to you.  Follow the instructions on the email to reset your password.  If you have problems, you can contact us.



Student Center Information

Courses can be found in three separate areas in your student center:

  • My Items – Active and open courses
  • Enrolled Courses – individual courses
  • Enrolled Programs – Courses you have that are part of a program or Level will be displayed here with the status of Active or Completed
  • Completed Courses – These are courses you have completed


How do I view course content?


  • Go to “My Items” and then select “Dashboard”
  • Go to “Enrolled Courses or Enrolled Programs”
  • Find the specific course and click on the course name
  • Launch any course by clicking on the purple arrow button
  • The presentation will begin automatically



Can I go back into my classes after I have completed them?


Yes, you can go back into the courses as many times as you would like.  Your courses are active for one year from the purchase date.



What if I don't pass an exam, can I retake it?


You can retake an exam as many times as needed until you pass.  The passing score is 80%.



How can I see what questions I got wrong on the test?


You can view the result of your test questions after you finish the test under the “Test Analysis” tab. If you want to see the question you got wrong, just click on the number of the question (there is a link attached). The system will take you back to that specific question. Our system is not designed to give you the correct answer because you can go back into the test and retake it.



Are there podcasts for all the courses?


Yes, each course has a podcast that you can listen to on any mobile device.  The podcasts are located underneath each presentation within the course.



Do you have detailed instructions for your Online University Students?


On the Dashboard of your student center you can access the “Tour” option.  This tour will guide you through the important menus and functions available to you in the university.



Certification Information


How do I print my CE certificate?


After completing each course, you will be asked to complete a test associated with the course and a brief survey.  After the survey is complete, you can print your CE certificate.  We recommend keeping all of your certificates in a safe place.

On your “Dashboard” under the “Completed Items” section you will see a red Print Certificate icon.  Click on the Print Certificate icon under the specific course that you have completed.



What if I see incorrect information on my certificate?


You can change this information in your user profile.  Click on your name in the upper left hand side of your student center.  Click on the green “Edit” button in the upper right hand corner. Select the “Personal” tab.  Update your information and select the “save” button on the bottom of the screen.



My certificate is missing my license number, how can I add it to my certificate?


You can add your license number in your user profile.  Click on your name in the upper left hand side of your student center.  Click on the green “Edit” button in the upper right hand corner.  Select the “Personal” tab.  Update your license number and select the “save” button on the bottom of the screen.



Are your programs accredited?


We are an approved provider by the California Board of Registered Nursing, and the Commission on Dietetic Registration (CDR).  Since these programs are approved by the CDR, it satisfies the CE requirements for the CDE®* regardless of your profession.



Live Webinars


If I miss the “live webinar”, can I still listen to it later?


Yes, all of our live webinars are uploaded into your student center approximately 4 hours after they air.  They will be located under the corresponding title of the webinar in your student center.



What if I want to attend a live webinar, but I have computer issues?


Contact GoToWebinar at (855) 352-9002.  They can troubleshoot any technical issues you are experiencing.



Technical Difficulties

Who do I call if I am having technical difficulties with my student center?


Diabetes Education Services at (530) 893-8635.  Their support hours are 9:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday – Friday, excluding holidays. Here is link to the Help Page.



What does the due date indicate under my class status?


This date indicates the day your classes will expire.  If you require a class extension, please contact Diabetes Education Services at (530) 893-8635 or click here to purchase an extension.



I am receiving a message- you do not have access to these courses.


This message indicates your courses have expired.  Your courses are in your student center for one year after the purchase date.  Please contact Diabetes Education Services at (530) 893-8635 for assistance.



CDE Exam Information

Where do I register to take the CDE® Exam?


Please visit to find out examination fees, examination windows and specific testing dates.  Or you can visit our Preparing for CDE® Resource Page.









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*Certified Diabetes Educator® and CDE® are registered marks owned by NCBDE. The use of DES products do not guarantee successful passage of the CDE® exam. NCBDE does not endorse any preparatory or review materials for the CDE® exam, except for those published by NCBDE.”

**To satisfy the requirement for renewal of certification by continuing education for the National Certification Board for Diabetes Educators (NCBDE), continuing education activities must be applicable to diabetes and approved by a provider on the NCBDE List of Recognized Providers ( NCBDE does not approve continuing education. Diabetes Education Services is accredited/approved by the Commission of Dietetic Registration which is on the list of NCBDE Recognized Providers.”