Answer 1 is incorrect. 1% chose this answer, “Celebrate her strong glucose metrics and encourage her to stick with the same plan, reassuring her that she’s doing well.” While it’s important to acknowledge the hard work it takes to stay in range, this answer misses the bigger picture. Jada is telling us she’s struggling emotionally — this is not the time to brush past her experience. High time in range does not always equal high quality of life. When someone shares they’re feeling burned out, it’s our cue to pause and dig deeper, not simply pat them on the back and move on.

Answer 2 is incorrect. 2% of you chose this answer, “Recommend scheduling an appointment with her endocrinologist to reevaluate her insulin doses and technology settings.” Jada isn’t expressing concerns about her insulin needs — she’s talking about emotional exhaustion. Jumping to insulin or tech adjustments may send the message that we’re not really listening. Yes, there’s always room to optimize settings, but that’s not the priority here. This response may unintentionally medicalize a problem that’s likely rooted in something else.

Answer 3 is correct. About 94% of respondents chose this, “Acknowledge her experience and assess for emotional burnout, stressors, or imbalances in her lifestyle that could be contributing to her fatigue.” YES — this is the best answer. Jada is doing a great job with her glucose, but she’s telling us she’s tired. Diabetes burnout is real, even when the data looks “perfect.” This is our opportunity to normalize her feelings, offer support, and explore what might be out of balance — whether it’s stress, sleep, relationships, or unrealistic expectations around self-management. Holistic care means seeing the person, not just the numbers.

Finally, Answer 4 is incorrect. 1% chose this answer, “Increase the frequency of data sharing and remote monitoring to help identify subtle trends and reduce her self-management burden.” While that might sound helpful, more data is not necessarily the answer here. In fact, increasing monitoring could add to Jada’s mental load — and she’s already telling us she’s exhausted. If anything, now might be a time to consider reducing the burden, simplifying routines, or talking about boundaries with diabetes tech.

We hope you appreciate this week’s rationale! Thank you so much for taking the time to answer our Question of the Week and participate in this fun learning activity!