Bryanna is taking this week off to celebrate her birthday. Yay… Happy Birthday!
This well earned vacation comes after an intensive seven months as our Director of Operations and Customer Happiness through many unexpected events (pandemic) and upheavals (working remotely). In spite of all of this, Bryanna has kept our company not only moving forward, but has managed to make significant improvements along the way.
Bryanna’s position is complicated with lots of moving parts. First of all, she oversees and updates all five of our websites and is constantly making improvements and adjustments. She views our websites through her customer service lens, “Can our customers find what they need and are they having a great experience along the way?”
In addition, she manages our marketing and information sharing campaigns including our blogs, social media posts, newsletter, Facebook and announcements. She has dramatically improved the operations of our Online University and CDCES Coach app, with plans for making them even better.
She makes sure our Quickbooks banking operations are accurate and up-to-date. Bryanna provides invaluable training and coaching for my two sons, who report to her. And, in between all of that she answers customer chats, emails and phone calls.
Bryanna is completely invested in the success of our customers and our company. She embodies the mission of our company and believes that we can improve diabetes care through education, advocacy, and curiosity.
In addition to being incredibly bright, hard working and organized, she is an honest and kind communicator, plus a great listener.
I interviewed Bryanna on January 15th and wanted to hire her on the spot. After I contacted her references, I knew in my heart and head, she was the absolute best person for the job.
Here is an excerpt from her cover letter when she applied for this position in January 2020 that says it all!
It’s important to me to work with an organization that I believe in. I am inspired by Diabetes Education Services goals of accessible education for a disease that affects many people in our society. I hope that by bridging the gaps in education about prediabetes and diabetes, health care professionals can better empower people who are at risk or currently living with diabetes. ~ Bryanna
Thank you Bryanna. We are overjoyed to celebrate you!