Free Webinar | What We Say Matters
“I had my entire staff participate in the webinar and we all gained a lot from it. Thank you!” – Dawn F.
Join us LIVE or watch the most recent recording below
Can’t join us live?
Don’t worry, if you register, we will send you a link to the recorded version.
Webinar Handouts
What we say matters
As educators, advocates, spouses, friends, and providers, our use of language can deeply affect the self-view of people living with diabetes every day.
Intentional communication is a powerful tool that can uncover trauma, identify barriers, and move both the provider and person with diabetes toward a greater understanding of the issues involved.
The language used in the health care setting is immensely important in determining trust, mutual respect, and meaningful long-term relationships.
Many people with diabetes have experienced injustice, trauma, and marginalization, and are often struggling with feelings of shame and blame.
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- Let’s lift people through our commitment to careful listening.
- Let’s choose a language that is person-centered and free from judgment.
- Let’s empower our interactions by identifying and addressing trauma and the impact of social determinants.
Webinar Topics
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- Learn phrases, words, and approaches that can be left behind.
- Describe diabetes language that is respectful, inclusive, person-centered, and imparts hope.
- Discuss how to evaluate for ACE and provide trauma-informed care.
- Practice communicating about diabetes using phrases free from judgment with a focus on a strength-based approach.
Instructor
Coach Beverly Thomassian, RN, MPH, BC-ADM, CDCES
Author, Nurse, Educator, Clinician, and Innovator, Beverly has specialized in diabetes management for over twenty years and has successfully passed the CDCES exam six times. As president and founder of Diabetes Education Services, Beverly is dedicated to optimizing diabetes care and improving the lives of those with diabetes.
“Becoming a Certified Diabetes Care and Education Specialist (CDCES) is one of the best professional and personal decisions I have ever made.” – Coach Beverly Thomassian
Handouts & Resources
Articles to Read
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- How to Provide Person Centered Coaching Cheat Sheet by Coach Beverly
- 12 Reframes for People with Diabetes Distress FREE Handout
- Use of Language in Diabetes Care and Education – 2017 ADA & AADE
Language is powerful and can have a strong impact on perceptions as well as behavior. This article provides recommendations for language used by healthcare professionals and others when discussing diabetes through spoken or written words whether directed to people with diabetes, colleagues, or the general
public, as well as research questions related to language and diabetes. - Quick Guide on Diabetes and Language for Health Care Professionals – ADCES
- Empowerment vs. Compliance Model
- Action for Happiness » Excellent website filled with actions we can all take to feel better every day.
Accreditation: Diabetes Education Services is an approved provider by the California Board of Registered Nursing, Provider 12640, and Commission on Dietetic Registration (CDR), Provider DI002. Since these programs are approved by the CDR it satisfies the CE requirements for the CDCES regardless of your profession.*
The use of DES products does not guarantee the successful passage of the diabetes certification exams. CBDCE & ADCES does not endorse any preparatory or review materials for the certification exams, except for those published by CBDCE & ADCES.
**To satisfy the requirement for renewal of certification by continuing education for the Certification Board for Diabetes Care & Education (CBDCE), continuing education activities must be applicable to diabetes and approved by a provider on the CBDCE List of Recognized Providers (www.ncbde.org). CBDCE does not approve of continuing education. Diabetes Education Services is accredited/approved by the Commission of Dietetic Registration which is on the list of CBDCE Recognized Providers.
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