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Free Webinar | What We Say Matters

Webinar on respectful language in diabetes education

“I had my entire staff participate in the webinar and we all gained a lot from it. Thank you!” – Dawn F.

What we say matters.

As educators, advocates, spouses, friends, and providers, our use of language can deeply affect the self-view of people living with diabetes every day.

Intentional communication is a powerful tool that can uncover trauma, identify barriers, and move both the provider and person with diabetes toward a greater understanding of the issues involved.

The language used in the health care setting is immensely important in determining trust, mutual respect, and meaningful long-term relationships.

Topics covered include:

    • Learn phrases, words, and approaches that can be left behind.
    • Describe diabetes language that is respectful, inclusive, person-centered, and imparts hope.
    • Discuss how to evaluate for ACE and provide trauma-informed care
    • Practice communicating about diabetes using phrases free from judgment with a focus on a strength-based approach

This webinar is free and you can view it at any time, on any device. To earn CEs, you can purchase this course at our online university store.

Instructor

Smiling woman in light jacket, Coach Beverly text below.

Coach Beverly Thomassian, RN, MPH, BC-ADM, CDCES

Author, Nurse, Educator, Clinician, and Innovator, Beverly has specialized in diabetes management for over twenty years. As president and founder of Diabetes Educational Services, Beverly is dedicated to optimizing diabetes care and improving the lives of those with diabetes.

Handouts & Resources

Many people with diabetes have experienced injustice, trauma, and marginalization, and are often struggling with feelings of shame and blame.

    • Let’s lift people through our commitment to careful listening.
    • Let’s choose a language that is person-centered and free from judgment.
    • Let’s empower our interactions by identifying and addressing trauma and the impact of social determinants.

Articles & Resources

    • Use of Language in Diabetes Care and Education – 2017 ADA & AADE  
      Language is powerful and can have a strong impact on perceptions as well as behavior. This article provides recommendations for language used by healthcare professionals and others when discussing diabetes through spoken or written words whether directed to people with diabetes, colleagues, or the general
      public, as well as research questions related to language and diabetes. 

Trauma-Informed Care Resources

Accreditation: Diabetes Education Services is an approved provider by the California Board of Registered Nursing, Provider 12640, and Commission on Dietetic Registration (CDR), Provider DI002. Since these programs are approved by the CDR it satisfies the CE requirements for the CDCES regardless of your profession.*

The use of DES products does not guarantee the successful passage of the certification exam. CBDCE and ADCES do not endorse any preparatory or review materials for the CDCES or BC-ADM exams, except for those published by CBDCE & ADCES.