Answer 1 is incorrect. 1% chose this answer, “Point out to L.K. that she appears distracted and ask her if she wants to reschedule the appointment.” L.K. verbalized her frustration with her diabetes and the healthcare system. As the diabetes healthcare provider, you are poised not only to provide information, but also to build a trusting relationship using person-centered approach. Stopping the session and rescheduling might derail collaboration and forward movement.

Answer 2 is incorrect. 1% of you chose this answer, “Educate L.K. on diabetes-related complications related to chronic hyperglycemia.” Although educating clients about the potential health outcomes of chronic hyperglycemia is essential, it does not constitute a person-centered approach in this situation. L.K. has made it clear that she is frustrated with her diabetes and healthcare experience.

Answer 3 is incorrect. About 1% of respondents chose this, “Continue the education session as planned, but make sure to provide handouts she can use later.” Continuing the education session with L.K. after she has verbalized her frustration is not a person-centered approach to care. She will not be engaged and an active participant in her care if she does not feel heard and validated.

Finally, Answer 4 is correct. 97% chose this answer, “Pause the session to explore L.K.’s feelings and beliefs about her diabetes care and previous experiences.” Every client has both positive and negative experiences in their diabetes journey that will influence their diabetes self-management and health outcomes. The statement she made in the diabetes education session must be addressed and discussed to build trust and understand her specific concerns. This approach is person-centered, leading to a shared decision-making approach to her personal diabetes goals.

We hope you appreciate this week’s rationale! Thank you so much for taking the time to answer our Question of the Week and participate in this fun learning activity!